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Your Inquiries Answered


What if my fish is DOA?

Good news! We have a Live Arrival Guarantee covered up to 3 days of shipping. 


If your fish is dead upon arrival don't open the bag, take a picture of the deceased fish still in the bag and let us know within 2 hours of the arrival of your package. Email us at Let us know what the issue is with an attached photo of the deceased fish. We will refund you the price of the fish or give you credit in store for a new fish!

Shipping is non-refundable, and you will need to pay shipping on the new fish.

What if my fish dies after it's in the tank?

Bettaful Aquatics is not responsible for the death of fish after the shipment bag is opened.

How much does shipping cost?

The price of shipping depends on the product and the shipment method you select at checkout.

For live fish overnight shipping is $45.

Priority 2-Day shipping is $20.

For other products shipping varies based on quantity.

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